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HCL Tech Walk-In Drive OTC 3 to 17 Yrs Exp

Fresher   Chennai   29 Mar, 2026
HCL Technologies Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaRecruitment
EmploymentTypeFull-time

Job Description

    Interview Location:HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119Interview Date:30thMarch 2026 (Monday)Interview Time:10:00 AM 3:00 PMWork Location:ChennaiHR SPOC:Harish. KExperience Required: 3-17 Years(only eligible)
    • This role aligns with clients priorities in GBS journey of OTC function, processes, technology and enables optimization by embracing best practices, breaking silos, eliminating redundant methods, standardizing processes, Operating Model redesign and Implementation of Tools and technology.
    • Projects: He/ She will be responsible to run functional projects testing, training and documentation.
    • Transformation:Will envision product level Transformation strategy and lead global process design / Blue printing, UAT and Implementation of O2C Tool/S4 HANA, also responsible for Operating Model change & Change Management.
    • Knowledge Management:Will be responsible to lead the effort on Knowledge Management and training programmes, content creation and its execution for product level trainings.
    • Create and Maintain Documents:Develop various types of training documents, process documentation, including Standard Operating Procedures (SOPs), Work Instructions (WIs), process flow diagrams, and checklists.
    • Ensure Compliance:Verify that all documented processes adhere to industry regulations, client requirements, and internal quality standards, which is critical for audit readiness
    • Change Management:He/ She should ensure smooth transitions during the implementation of new processes, technologies, or structural changes, with minimal disruption to operations.
    • Industry Best Practises: Implement industry best practices & benchmarking, and anticipate future state best practices and process trends
    • Instil and oversee a Governance Framework for the processes
    • Experience: Desired candidate should have at least 3-17 years of experience in manual/automated testing in OTC domain with rich experience in Cash Applications, Collections, Order Management, Billing tracks, Disputes. Etc.
    • International BPO Exposure: Should have relevant experience working in BPO ecosystem working on international projects especially Americas region.
    • Analyze and Interpret Business Requirements:Work closely with Process SME and stakeholders to understand complex OTC business requirements (e.g., order management, billing, accounts receivable, credit management, cash application, and collections) and translate them into detailed test plans and test cases.

Keyskills :
collectionscash applicationsotcdispute managementorder to casho2c

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