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HCLTech is hiring for US Healthcare Medical Billing Team Lead - Chennai

Fresher   Chennai   07 Jul, 2026
HCL Technologies Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Opening for US Healthcare Medical Billing Team Lead - ChennaiLocation : ChennaiShift - US ShiftExperience - 5 to 8 yearsDesignation - Team LeadRESPONSIBILITIES:
    • Responsible for the day-to-day management of 7 25 front level employees
    • Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
    • Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
    • Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
    • Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
    • Assist with attendance documentation, weekly timesheet validation and schedule adherence.
    • Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
    • Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers
    • Timely response to mails
    SKILLS AND COMPETENCIES
    • Microsoft Office (Excel and PPT Preferred)
    • High proficiency in communication (Written and spoken)
    • Focuses on delivering a positive customer experience
    • Proven leadership experience. Should be a team player.
    FORMAL EDUCATION AND EXPERIENCE
    • Bachelors degree in any stream and progressive work experience in Healthcare RCM
    • 5-8 years of overall experience
    Note:
    • Looking for candidate with an immediate to 45-day notice period.
    • Candidates must have complete set of relieving/Experience letters from all previous employers
    Interested candidates, kindly register below link HCLTech _ RCM AR_ Team Lead _ Chennai Fill out form or share your profile to hidden_email with below given details.T.Exp:R.Exp:CCTC:ECTC:Notice period:Current location:

Keyskills :
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