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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Network / System AdministrationGeneral / Other Software |
| EmploymentType | Full-time |
Req ID: 58077 Helpdesk Associate to join our team in Chennai, Tamil N du (IN- TN), India (IN). Responsibilities:Provide first level contact and convey resolutions to issuesProperly escalate unresolved queries to the next level of support. Ticket Triaging based on problem description. Basic Knowledge on Service Request Management and Incident Management(Ticketing Tools like Remedy, Service Now etc) . Track, route and redirect problems to correct resources. Strictly adhering and understanding the process and work accordingly. Good problem solving skills; ability to visualize a problem or situationRequirements:Good Knowledge in Unix CommandsBasic knowledge in SQL and Shell Scripting. Understanding in Retail Technologies. Proven working experience in providing help desk support. Basic Knowledge on computers. Excellent verbal and written communication skills. Friendly presence and helpful attitude; good interpersonal skills. This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp- 2- corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.,
Keyskills :
problemroutersincidentremedyshellscriptingincidentmanagementsqlservicenowqlplsqlunixgeneral