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hiring for Analyst

1.00 to 3.00 Years   Chennai   16 Mar, 2020
AstraZeneca
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

  • Ensure optimum performance and stability for the Procurement applications for AstraZeneca Operations, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue
  • Handle 2nd/ 3rd line support of Ariba on-demand (technical and functional queries)
  • Work with vendor to fix bug fixes and small enhancements relating to application and platform, complying with Astra Zeneca standards, change control procedures
  • Take ownership of issues through from delivery or issue resolution or escalation, as appropriate
  • Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups
  • Liaise with multiple stake holders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements
  • Ensures that the IT Service Delivery Framework is adhered to by support
  • Ensures that the application operates within and complies with any regulatory, financial or internal AstraZeneca standards (GxP, SOx).
  • Flexible to work in shifts.
  • Ability to guide and mentor team members.
Mandatory skills:
  • 1-3 years of prior experience in application support and maintenance (L2/L3 support) in Ariba On-Demand.
  • In depth knowledge of end to end procurement processes across Sourcing, Contracts Management, Procure-to-Pay, Supplier Performance Management and Enterprise integration with SAP.
  • Ability to support and manage incidents/tickets queue, requests, changes or defects for Ariba On-Demand
  • Understanding of incident, problem, change and release management process
  • Experienced on IT Service management tools like Service Now, Remedy or Service Manager
  • Experience working with third party vendor applications
  • Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups
  • Good attitude and interpersonal skills. Quick learner.
Desired skill:
  • Familiarity with life sciences(Pharma) domain concepts, workflow and terminology
  • Ariba certification
  • Experience in procurement domain
  • Experience in migration from Ariba on-premise to on-demand version
  • Mindset to support business critical applications
Personal Attributes:
  • Keen to acquire new skills and work on new technology products
  • Excellent communication and relationship management skills
  • Ability to respond well to pressure
  • Strong interpersonal skills with ability to work effectively across team boundaries
  • Evidence of shaping innovative solutions that have a major impact within the business area and organization
  • Excellent business acumen with sensitivity to environment
  • Experience working in a global organization where stakeholders and project team members are geographically dispersed.
Educational Background:
  • UG - B. Tech /B.E. or other equivalent technical qualifications
,

Keyskills :
it service deliveryservice management interpersonal skillsservice delivery issue resolution3rd line support change controlit ser

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