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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | IT Operations / EDP / MIS |
| EmploymentType | Full-time |
The Lead will be responsible for root causing data quality issues, researching vendor chargeback escalations, identifying selection gaps and help expanding selection from the vendors, and develop business relationship with vendors in the end.The Lead position offers an introduction to our online retail business and a broad training ground for future success. The successful Lead is an effective listener, communicator and problem-solver, and is able to balance the needs and requirements of both Amazon.com and strategic vendors. He or she must be able to effectively drive operational metrics, meet the SLAs and exceed ambitious business goals by engaging with internal business and operations partners. Core Responsibilities- Minimum 1 year of experience in program managing small/medium scale projects independently.- Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification- Experience in providing support for data collection, preparing reports, exercising push back & realignment of expectations with multiple stakeholders- Interact and work with the vendors/internal teams to improve selection, identify and fix catalog defects, analyze profitability metrics and help their business grow- Implement and track metrics for recording the success and quality of their products- Willingness to work in night shift, weekends and Indian holidays.- Willingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the standard work day, - Basic Qualifications Bachelors degree.- 3+ years of successful of backend operations, handling complex request of customers, Inside sales or Client management experience, preferably in the eCommerce, retail technology, Business Process Outsourcing, HiTech or software industries.- Exceptional interpersonal skills, ability to build relationships and influence others without authority.- Strong written and verbal communication skills, with an ability to communicate effectively at all levels of an organization.- Strong organizational and project management skills, including prioritizing, scheduling, and time management.- Proactive attitude, detail-oriented, and a team player.- Proficient in Excel Preferred Qualifications- SQL knowledge- Languages known such as VBA, Phython etc.- Exposure to back office operations, escalation management and troubleshooting environments- Experience in managing high priority queues
Keyskills :
data qualitybusiness process management skillsback office back office operationsbusiness process outsourcing online retailclient