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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Rs 4.5 - 8 Lakh/Yr |
| Industry | IT - Software |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
HiGreetings!!We are Hiring for Top BFSI in Chennai LocationCompany: ConfidentialLocation: ChennaiSalary: Upto 8LPANotice Period: Immediate to 30 daysThe Role Responsibilities In charge of day to day management of customer care team and accountable for their results Set targets, review results, deal with individual performance and manage delivery of customer care services Supervise the incoming call handling team to ensure consistent delivery of customer delight relating to queries orproblem resolution Maintaining TCO productivity standards Daily review of CSOs Take customer calls, which the CSO is not able to handle Scheduling Identify & report training needs Assist in job performance evaluations Increased customer satisfaction through timely customer complaint redressal Manage, motivate and train CSOs to ensure that performance is optimized Ensure that the team routes calls through IVR where applicable Ensure that team meets required Service and Sales Targets Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter. Ensure all sales pitches are made without no mis-selling Use S2S palette to identify eligibility and register dispositions for analysisRegulatory & Business Conduct Display exemplary conduct and live by the Groups Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and businessconduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter andspirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Banks Conduct Principles: [Fair Outcomes for Clients; EffectiveFinancial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.For More queries email @ swaroop.srivarma@careernet.co.in ,
Keyskills :
salescustomer relationsslaqualitycoachingcustomer carebehavioral trainingcustomer satisfactionpersonal responsibilityivrsetbfsiriskcareemailprobeethicstrainingbusinessmanagement