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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BD,General / Other Software |
| EmploymentType | Full-time |
Job Opening Detailsback to listReference Code:RRF005170Job Title:L2 UCCE EngineerCategory:Resolving customer major problems and queries and attending weekly calls to address the issues and concerns. Log, Resolve, track all queries and update the system accordingly Take ownership of all queries, Identify and highlight issues to relevant departments for resolution and follow through until resolved Communicate regularly with the customer making sure they are kept informed at all times of the status of their issue(s) until resolution is in place Identify gaps in the customer s support agreement as sales opportunities and notify Sales to quote customer To keep informed of new changes / defects that have been made to the program Assist and support colleagues on team in order to share knowledge and maximize team contribution Production and submission of documentation in line with company procedures and submitted in a timely manner. Contribute to the development of peers by coaching and mentoring less experienced team members. Excellent written and verbal communication skills with the ability to communicate at manager and user level Ability to present in a professional and structured manner with diverse groups of individuals Be able to investigate issues and devise effective solutions in a systematic and logical manner Ability to work under pressure with limited time, direction and guidance to complete tasks in a timely and accurate manner Be able to investigate issues and generate an effective solution in a systematic and logical manner Maintain professional communication and maintain a professional image in all situations Work conscientiously and use own initiative Adopt a positive, pro-active approach to work Ability to recognize how, when and to whom an issue should be escalated. Be calm under pressure and manage stressful situations Ability to delegate and supervise activities and tasksKey Skills:Cisco UCCELocation:CHNRequired Experience:Min 2 yrsPositions:1Contact Person:Divya BharathiEmail ID:**************@servion.com,
Keyskills :
ownershipstressful situationseasily adaptableemaildocumentationquotecommunication skillssaleshigh degree of initiativepressureprofessional communicationnumeracyprioritize workloadlessverbal communicationcoachingcommunicationucceindepende