HR Shared Services Ops Management IC3

Job Description

HR Services is critical to the overall effectiveness of theemployee experience at Microsoft. We provide the platform for end-to-end operational services and employee experiences across employee self-service, assisted support, and employee relations. We areresponsible for operationaland servicedelivery across a broad range of employee lifecycle experiences such as onboarding, talent movement, and offboarding. The HR Service Lead in the Specialized Services and Specialty Hiresteamplays a key roleincoordinatinglarge-scale onboarding ofUniversity hires and other specialty hire types.This role will partner closely with teams acrossvarious HR, Finance, and business teams to develop and manage the annual planning and onboardingprocess and rhythm of businessto onboard thousands of new employees to Microsoft each year. This critical role requires high proficiency inproject management as well asstakeholder coordination and communication skills to manage high volume work within tight timeframes and across multiple teams. Italsorequires curiosity to learn about and deeply understand the business needs ofour partners, as well as exceptionally high adaptability and flexibility to balance stakeholderneeds and adjust to changing priorities.In this role, you will partner across teams to develop and execute clearplans and processes,ensuring all partners and delivery teamshavethe information and tools they need to deliver successfully.You will monitor and measurethroughout the process and adjust as necessary to accommodate changes and ensure that HR Services delivers an exceptional onboarding experience to our incomingnew hires as well as toall of our internal partner stakeholders.Center of Excellence (CoE) Services:

• Contributes to the intake and ongoing adoption ofSpecialty Hiring programs within aregion

• Implements policy, process, andtools
• Supports the operation ofSpecialty Hiring programs by developing program readiness materials
• Gathers and prioritizes process and service feedback from key partners across the company in partner teams (includingHR COEs, Finance, legal,and business teams)

Project Management:

• Provides operational, infrastructure, and employee support analysis duringannualplanning stagesto develop the onboarding calendarforUniversityhiring
• Presentsdata and recommendations to facilitate project management
• Identifies opportunities to improve services and employeeexperience
• Evolves the service of the operations team and quality of the projects supported
• Implements project plans and tracks progress anddeliverables

• Contributes insights in projectmeetings
• Communicates with relevant stakeholders,project sponsors, and leadership/steeringteamsabout project status andimpacts

, Required Minimum Qualifications

• 5+years experience in Human Resources, Operations, or related field
• OR Bachelor s Degree in Human Resources, Business, or related field AND 3+years experience in Operations, Human Resources, or related field
• Excellent English language proficiency, both verbal and written

Preferred Additional Qualifications

• Problem solving Curiosity and ability to ask questions and listen carefully to deeply understand thescenario and its impact on the customeror partner.Ability to leverage relationships with various stakeholder teams to identify opportunities and options to solve complex problems. Creativity and ability to make connections across policy and process, systems/tools, data, and people/teams to develop and implement solutions.
• Consulting Ability to leverage a deep understanding of an issue and potential solutions to engage with the customer and stakeholders to suggest and recommend solutions andmake adjustments as needed to ensure the problem has been fully addressed and resolved.
• Troubleshooting Ability to think creatively and leverage deep knowledge of policy, process, systems/tools, data, and people/teams to identify and resolve problems or remove blocking issues.
• Data AnalysisAbility to systematically gather information from a variety of sources, analyze information, identify implications of data, draw conclusions, generate alternatives and solutions, and evaluate the consequences of choosing each alternative using quality metrics and data. This includes the ability to convert general data and findings into applied, specific information and suggestions that add value to business planning and strategies.

Keyskills :
project plansannual planninghuman resourcesbusiness planninganalyze informationhr servicesdrawlistenrhythmfinancebalancemetricsoptionsbusinessplanninganalysis