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Immediate Opportunity L2 UCC Engineer Innova Solutions Chennai

3.00 to 6.00 Years   Chennai   05 Feb, 2020
Innova Solutions Inc
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

UCC Engineer (L2) Responsibility/ Skill Set: Responsible for managing and monitoring IP Telephony network end to end

  • The candidate must be a creative thinker who can investigate multiple paths in the hunt for root cause of an urgent issue, lead support of business-critical outages, clear the path to resolution, and own the steps for prevention
  • Proficient in Call Manager, CUC, UCCX, CER, IM&P, Expressway, ISDN PRI, SIP, CUBE, and Voice Gateway
  • Experience on configuring and troubleshooting Jabber.
  • Experience on UCCX Administration, Troubleshooting, and Scripting.
  • Experience on VMware VSphere management.
  • Should be ready to work on basic MACD tasks.
  • Diagnose, Troubleshoot, resolve service issues related to VoIP telephony platforms and applications
  • Installing, implementing, deploying, upgrading, and administering VOIP Technologies
  • Proficient with Dialed Number Analyzer, CDR, RTMT, Translator X, trace reading.
  • Study trends, and participate in scaling adjustments for capacity of components, resources and sessions
  • Monitor and manage call quality, and reliability of telephony infrastructure
  • Primary escalation for L1 Common Monitoring Team
  • Managing and supporting an enterprise VOIP environment
  • Configuration, troubleshooting, maintenance, of VOIP environment
  • Configuring and troubleshooting call control protocols on Voice Gateways
  • Work closely with Client, Internal Operations and engineering teams to meet the customers requirements
  • Strong and Practical Experience on Telepresence and conferencing devices, preferably Polycom products. Knowledge of Zoom would be an added advantage.
  • Hands-on experience on 8x8 UCAAS platform desirable.
  • Knowledge of Nuance Speech Attendant and any call recording platform would be an added advantage.
  • Support Incident, Problem, Change and Request Management along with IP Telephony implementation skills.
  • Thought Leadership around Automation, define, and plan and execute automation strategy
  • Support Operations: Meet 24/7 & On Call requirements during shift rotations.
Minimum Qualifications:
  • 4-5 years of supporting VOIP infrastructure in Enterprise Environment, multi-cluster support experience preferred.
  • Must have hands on experience supporting clients who have an AWS or Azure environment.
  • Experience supporting Private Cloud, such as OpenStack, is a plus.
  • Bachelors degree in ECE and Computer Science, Engineering or related technical degree
  • Must possess problem solving and communication skills.
  • Must excel working in team environment
  • Cisco Certification like CCNA Voice is a plus
,

Keyskills :
isdn priccna voice root causeip telephony call qualitycall manager call controlprivate cloud

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