International Regional Manager - CRM

Job Description

About Elite: Elite Elevators is a Chennai based Home Elevators Company in India. We are providing Home Lifts, Residential Elevators, Stair Lifts, Platform Lifts, Cog Belt Home Elevators, Gearless Residential Lifts and Hydraulic Home Elevators for Small House, Villas, Bungalows, Buildings and Luxury Homes to all over India. In a short span of time, Elite Elevators have established itself as the #1 Home Elevators Company in India. Our residential elevators are manufactured by TKE Access in a special facility in Pisa, Italy & follow European Standards of Home Lifts. These home lifts can be installed at under construction houses as well as existing homes, as our home elevators are tailor-made, pit less, they require no shaft & no machine room. Contrary to traditional & commercial lifts in India, our lifts are strictly manufactured for residential purposes for Duplexes, Bungalows, residential buildings & Villas. Post installation our home elevators are certified by TUV, a third party. organization which measures products safety as per European Standards & guarantees your Peace of Mind.https://www.eliteelevators.com/About Nibav : Nibav Home Elevator is a pioneer in the Home Elevator Industry with unique solutions to modern and traditional residential projects. With advancements in pneumatic technology, NIBAV offers state of the art Home Elevator solutions with compact and bespoke luxury designs.https://www.nibavlifts.in/As of 2023, we are 1400 employees as a global family spread across 23 locations in India and 11 countries viz. Australia, UAE, Malaysia, Kenya, Nigeria, Thailand, Mexico, Ghana, Canada, Switzerland and USA. With an expert Business Development Team to a well-defined Customer Satisfaction Process, we are the fastest growing Home Elevator Organization across the Globe.Do Check Out:https://youtu.be/5Cwy65f0-Pkhttps://youtu.be/iJrSeGBJ0nQKey Responsibilities: Handle escalated customer issues or complaints, ensuring prompt and satisfactory resolution. Collaborate with sales and Support Function departments to foster cross-functional cooperation and address customer concerns effectively. Conduct regular audits and reviews to evaluate the performance of the customer support team and take corrective actions as needed. Track and analyze key performance indicators (KPIs) to measure the success of customer relationship initiatives Prepare and present regular reports to senior management, highlighting achievements, challenges, and action plans. Stay updated on industry trends, customer preferences, and emerging technologies to provide recommendations for continuous improvement Analyze customer support data, including trends, patterns, and customer feedback, to identify areas for improvement and develop strategies to enhance service quality. Lead a team of Customer Relationship Manager for a particular Region, providing guidance, coaching, and support. Set performance objectives, conduct regular performance evaluations, and implement development plans to enhance team productivity and skills Foster a positive work environment, promote teamwork, and motivate the team to achieve individual and departmental goals. Collaborate with other regional managers, executives, and stakeholders to ensure consistent and effective customer support processes and standards.Requirements: Proven experience in customer support management, preferably in a regional or multi-site capacity. Strong leadership and people management skills, with the ability to inspire and motivate teams. Excellent communication and interpersonal skills to effectively engage with customers, stakeholders, and team members. Analytical mindset with the ability to interpret data and make data-driven decisions. Proficiency in customer support software, CRM systems, and reporting tools. In-depth knowledge of customer service principles, practices, and industry trends. Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously. Flexibility to travel within the region as required.Perks and Benefits: Excellent salary package. Training and full support- by giving you the knowledge and confidence needed for greatness. Amazing growth prospects and upward mobility to build an empire within our fine progressive organization,

Keyskills :
leadershippeople managementcommunicationinterpersonal skillscustomer servicereporting toolscustomer support managementanalytical mindset