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Job Location | Chennai |
Education | Not Mentioned |
Salary | Rs 3.0 - 5 Lakh/Yr |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
We are Hiring For Customer Support Representative- Day ShiftRoles and Responsibilities :-Displaying complete onus to customers queries / problems- Delivering service with requisite courtesy and accuracy- Adhering to product and process requirements, with nil errors- Escalating customer issues to the right internal stakeholders- Effectively resolving customer complaints at the first instance,with excellent customer satisfaction scores
Keyskills :
salescall flowcall flow designcall reportingcall controlcustomer satisfactionbehavioral trainingcall monitoringcall managementcsatprocess efficiencycourtesyewfmcost efficiencycustomer complaintscontact center optimizationbusiness process e