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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.Incident Management:Resolve most technical incidents independently within your technical area.Work with team members to resolve more complex or cross-technology incidents.Escalation Management:identify potential escalations and alert management proactively.Problem Management:Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.Change Management/Implementation:Independently reviews, implements, and verifies changes/solutions of moderate complexity and risk to meet customer and/or trade/IT infrastructure needs within area(s) of technical responsibility.Patch and Security Management:Apply patch and security changes per policy.Proactively monitor the environment for patch compliance.Configuration Management:Ensure Configuration Management Database (CMDB) entries are complete and accurate.Solution Design: Applies the company solutions to meet moderately complex customer and/or trade/IT infrastructure needs within area(s) of technical responsibility.Quality:Provide continual improvement recommendations/direction- setting advice within work team.Project Management:Participate in customer and internal projects, including transformation.Lead projects from own responsibility area.Customer Relationship Management:Balance internal needs with customers and/or internal businesses/end users needs within defined parameters.Teamwork:Work as part of a team, which may be virtual, global, and/or multi-functional.Seen as a resource to the team within area of technical responsibility.Education and Experience Required:Bachelors degree in Computer Science, Engineering, Business, or related field or equivalent work experience.May hold entry-level or intermediate-level certification(s) in work field.Typically 2-5 years of relevant experience.Knowledge and Skills:Typical skills include:Understanding of technology in direct responsibility (developing).General understanding of related technologies.Customer Service General Project Management (developing).Customer/Vendor Management (developing).Business Analysis (developing).General Financial Management .,
Keyskills :
computerscienceservicedeliveryitinfrastructurequalitystandardsprojectmanagementfinancialmanagementserveradministrationraduateleveltechnicalsuppsecuritymanagementinfmationtechnologybusiness