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ITSM Functional ConsultantProcess Lead/Process Manager

5.00 to 7.00 Years   Chennai   20 May, 2019
Diverse Lynx
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Role: ITSM Functional Consultant-Process Lead/Process ManagerExperience:5+ Years Work Location: ChennaiSkill Set: ITSM, ITIL, Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool etc. Job Type: C2H (12 Months, Further Extendable)

  1. Minimum IT experience required is 5 8 years out of which at least 4 6 years in ITIL process management or lead domain
  2. Hands-on work experience on at least one Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow or Summit is preferred)
  3. Strong oral and written communication skills with the ability to communicate technical information in non-technical language
  4. Proven people management skills for 2 5 people team
  5. Excellent English communication skills, both written and verbal, including business writing skills
  6. Experience of performance data analysis of ITIL processes
  7. ServiceNow certification is preferred but not a must
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Keyskills :
itilitsmhpsmsummitwritingenglishmanagementdivsetbusinessanalysisservicenow

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