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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Recruitment Services |
Functional Area | Language / Translation |
EmploymentType | Full-time |
About Us :Innovsource is a leading Manpower Outsourcing company ranked among the top 4 staffing companies in India. Established in 2004, we offer a gamut of Manpower Outsourcing Services to our customers. In the past years, we have emerged as a preferred Staffing service partner of several leading companies in India. With our corporate office in Mumbai and full-fledged offices in Delhi, Bengaluru, Chennai, Kolkata & other cities, we have a national footprint with presence in 51 locations across the country manned by 850 people. Our vast network of offices across the country enables us to be within reach of clients and associates.About Company :Retail BrandRoles and Responsibility :Responsibilities:Work with copy writers and translate Marketing copy, sales pitch and promotional messages from English to Japanese on web banners, Brand stores and other onsite and offsite collaterals for Japan marketplaces and own site. Attend regular meetings with Japanese stakeholders and understand the cultural and marketplace specific nuances and translate it to the RMT team, to help streamline creative and marketing strategies for Japan market Work with Sales teams to drive Ratings & Reviews while co-coordinating on all operational activities in the process Respond to low ratings and negative reviews on marketplaces in discussion with different teams Be aware of any negative sentiments in the social media and take preventive measures on marketplaces Man all consumer communication lines such as LIVE Chat, email, phone call and deliver best experience to customers by ensuring fast and clear resolution to the consumer s problem Evaluate consumer return requests by looking at pictures shared by consumers to approve return requests Respond to consumer reviews on marketplace and popular review platforms Drive upselling & cross selling tactics as devised by the team Collect and act on data for reasons of low NPS Increase number of fans / followers on 3PP brand pages Desired Candidate :JLPT Examination - min. N2 cleared. Bachelor s Degree in Engineering, Humanities, Sciences, Fashion. Minimum 2 years work experience in customer experience roles. Preferably in online only organizations. (Experience in copy writing is a plus) Initiative and passionate in challenging the status quo when necessary Result-oriented. Good prioritization skills and think BIG Work with uncertainty at ease while meeting multiple project deadlines Team player, with strong communication and influencing skills Good command of spoken and written English PC literate: Microsoft Word, Excel, and PowerPoint ,
Keyskills :
englishprocess trainingenglish to japanesesocial mediacopy writingcross sellingmarketing copy