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Job Location | Chennai |
Education | Not Mentioned |
Salary | Rs 2.0 - 4.5 Lakh/Yr |
Industry | Banking / Financial Services |
Functional Area | Sales / BD |
EmploymentType | Full-time |
Level 1 Fault management of 5ESS, DMS, DCO, EWSD, GTD-5 Troubleshooting Switch fault, diagnostics and resolution of faults. Troubleshoot basic translation issues using translations verification tests, test lines,and signaling applications. Outage Management Process by defining High-Impact outages,scheduling technical calls, activating management notification and escalationprocess. Emergency Handling and chronology preparation. Technical discussion on outage recovery and providing root cause analysis. Coordinating with OEM Support team for handling resolved cases Ensuring Post check of activities done during MW period Preparation of script and Impact analysis for changes that needs to be done in corenodes Ensuring proper closure of tickets from region and cross functional teams Preparation and maintenance of reports as per requirement.,
Keyskills :
customer servicesalesmisaccountsinsuranceroot causeimpact analysisfault managementoutage managementoemdmsewsdroot5essbasictestsclosureoutagesanalysis