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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software,Network / System Administration |
EmploymentType | Full-time |
Job Opening Details back to list Reference Code: RRF004486 Job Title: L1 UCCE Engineer Category: Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. Basic Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway, Cisco IPT and Nice Logger. Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling. Should be ready to work in 24/7 business support environment Should be having 1-3 years of experience on Cisco Voice platform. Should have strong verbal & written communication skills Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution. Provide team support and process improvements through individual contributions Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills. Key Skills: Cisco UCCE / UCCX / PCCE Location: CHN Required Experience: Min 1 yrs Positions: 1 Contact Person: RMG,
Keyskills :
call manager expresscisco iptcisco ipcccisco voicecall manageripcc expressnetwork deploymentperformance managementtelecom infrastructurevoice gatewaysiprmgiptitilvoipucceisdn