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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Job Opening Details back to list Reference Code: RRF005354 Job Title: L2 Genesys Engineer Category: #LI-DNI Experience in Implementation & Configuration of:1) PureConnect CIC, Media Server, Reporting, WFM, Dialer, ASR/TTS, Interaction Feedback, Interaction Analyzer, Marquee, Interaction Connect/Desktop.2) Experience in Development and implementation of custom Handlers using Interaction Designer.3) Experience in development of DTMF & SPEECH based IVR applications with integration to Databases, API & Middleware/Wrapper services.4) Experience in design and development custom applications & Integrations using IceLib.5) Excellent understanding Genesys Connect integrations using API, REST/SOAP, Web Services.6) Experience in Interaction Scripter for Outbound.7) Experience in Genesys Engage/Multicloud CX and/or Genesys Cloud CX will be an added advantage.Preferred to have any one of the following certifications: Interaction Center Certified Engineer (ICCE) Interaction Dialler Certified Engineer (ICDE) Interaction Optimizer Certified Administrator (IOCA) Key Skills: Genesys Connect Implementation and Configuration knowledge Location: CHN Required Experience: Min 5 yrs Positions: 1 Contact Person: RMG Email ID: ***@SERVION.COM,
Keyskills :
wfmapiivrrmgcicdtmfcloudemaildesigngenesysreportingdatabasesoptimizerintegrationadministrationimplementationCustomer Experience ConsultingRightNowCustomer Experience Transformation