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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software,Network / System Administration |
| EmploymentType | Full-time |
Job Opening Details back to list Reference Code: RRF004650 Job Title: L2 UCCE Engineer Category: * Willing to learn new and upcoming domain/technology* Understanding of Proactive Alarms and other troubleshooting skills * Good communication and conversation skills in English(Verbal and Written)* Need to handle the ticket flow and customer communication * Maintain and Update Knowledge Base and documentation * Perform change management following change management procedures* Knowledge in cisco Voice components like IPT, UCCE, UCCX, PCCE Key Skills: IPT, UCCE, UCCX, PCCE Location: CHN Required Experience: Min 4 yrs Positions: 1 Contact Person: RMG,
Keyskills :
cisco voiceknowledge basechange managementcustomer communicationtroubleshooting skillsrmgiptucceemailalarmsmanagementcomponentsdocumentationcommunicationtroubleshootingFAQKCS