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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | < Rs 50,000 - 3.0 Lakh/Yr |
| Industry | anking / Financial Services |
| Functional Area | Finance / Accounts / TaxInvestment Banking / M&A |
| EmploymentType | Full-time |
Hello Candidates,We are hiring for one of our best financial service Client. Below is the detailed JD for your reference,Experience:2+ Years(preferably in Financial Services/Banking/NBFC)Qualification:Any Graduate/ P.G./M.B.A.Location: ChennaiSalary: Upto 3.5LacAge: below-28Years (Handle the team of 7 to 8 members of Collection Officers)Roles & Responsibilities:Summarxy Role Profile/Job ResponsibilitiesProcess related 1. Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.2. Review cases with FOS / TL and work assignment basis the disposition code3. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases4. Receipt book & Repo kits allocation and auditing on periodic basis5. Agency billing closure within 60 days of the work completed month6. Ensuring prior approvals in repo cases & helping the agency manage repo related issues.7. Handling collection/repo related customer service issues/escalations8. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BAFL by customers/third parties.Performance related1. BKT resolution with agency and FOS level need to be tracked and reviewed2. Flow rates to next BKT needs to be restricted on the location you are handling3. Remove the non performing fos and recruitment the fresh team and train as and when required4. Remove the non-performing agency and recruit new vendor basis company requirement.Compliance related1. CRM queries needs to be closed as per the TAT assigned2. RCU audit queries has to be reverted before TAT and implementation of committed action at field level.3. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.4. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis5. HHT not working need to be informed to IT team for need of support.
Keyskills :
auditingallocationsupportauditcollectionqueriesashcollectionservicedebtrecoveryhomeloansrecoverycollectionagencymanagementcustomercollectionanalysiscollectionmanagementdeliquencymanagementcollectionssalesautoloans