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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Logistics / Courier / Transportation |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Show More We offerAt Maersk, you ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!An exciting career opportunity in an international, challenging business setting characterised by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognised and rewardedShow More Key responsibilitiesOperations Execution Accountable to ensure that all products and services are delivered in line with agreed standards and will ensure that the customer and/or their nominated representatives and partners are kept informed of all relevant deviations. Build and maintain strong relationships with customers Ensuring team adheres to the standard process and customer specific IOP s and monitors respective KPI s Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through proactive and/or reactive resolution handling and Issue resolution ownership. Understand and be familiar with KPIs and act in line with set targets. Drive continuous improvements opportunities and opportunities to lower costs Monitor agreed service levels and identify the root cause when targets are not met, advise management of potential service failures and / or trends. Ensure compliance with applicable state and local laws and regulations, adherence to company procedures and policies. Improve customer and team satisfaction while promoting Gallup and NPSPerformance Management Manage and improve the performance of theService/Product in the Area Product profitability - Focus on maximizing revenue, EBIT and GP through upselling and cost management Strengthen the engagement with global network and drive value through the networkPeople Management Coach, motivate and build a high performing team. Lead by example, inspire and energize their teamShow More We are looking forBachelor s Degree, Diploma or equivalent with at least 5 years of functional experience in transportation or logistics required Strong LCL product knowledge / market knowledge. Understanding of legal / commercial framework and documentation related to contracts of carriage for AIR, FCL, LCL, Intermodal transport, and international trade Sound knowledge of job costing, accounting and book keeping Client or Program Management experience preferred MS Office tools, data analytics and reporting Self-starter and directed. Culture openness. Commercial acumen. Excellent team player.Show More,
Keyskills :
customer servicebusiness planningcommunication skillscompliancedocumentationms office toolsms officeroot causecostingmusic makingdata analytics