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Level 2 /3 CUCM Chennai Offrole MNC Communication

4.00 to 9.00 Years   Chennai   30 Oct, 2019
Personnel Search Services
Job LocationChennai
EducationNot Mentioned
SalaryRs 6 - 8 Lakh/Yr
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

JOB RESPONSIBILITIES

  • Level 2/3 Trouble shooting of IP telephony issues of Charter customer in CUCM Environment
  • Managing IP telephony changes for Charter customers through Service now.
  • Excellent Experience using CUCM,CUC and Cisco Voice Gateways.
  • Configurations of Dial Plans, Route Patterns, Translation patterns, Hunt pilots, Time of day routing
  • Creation & Modification of Call handlers in Unity as per customer requirement
  • Cisco IP Communicator configuration and troubleshooting.
  • Any PRI Circuit down Check with Service Provider and Resolve issues.
  • Bulk add of phones and user through BAT tool
  • Third party SIP phone registration in CUCM
  • Cisco Voice Gateway VG210 and VG 310 life cycle activity.
  • Call manger version upgradation and IOS upgradation.
  • Addition of Fax and analog devices in VG224 and Gateway
  • CAD and finesse configuration and troubleshoot login issues in UCCX and UCCE
  • Skills in Cisco Unified Call Manager to manage the latest versions. Upgrade experience.
  • Experience supporting Cisco Video Conferencing on the CUCM platform desk and room based solutions.
  • Manage and rollout the WebEx conferencing.
  • Experience in UCCX Skill, Queue & Agent provisioning.
  • Ability to work with other platforms Cisco CME & Avaya.
  • Knowledge on recordings platforms such as Verint, NICE etc.
Experience: 4 to 7 years Employment: Off role CTC: Max. 8Lacs Cisco certification would be added advantage Hardware Cisco Voice Gateway(H323,MGCP,SIP) ,CME, UC500, Cisco IP phones(79XX , 88XX,SIP) Software Products Cisco Call Manager 7.X,8.X ,9.X,10.X , RTMT , CUC, CUE,CUPS, Webex Tools BMC Remedy Service Now ,

Keyskills :
cisco call managerbmc remedy life cyclecisco voice ip telephonycall manager video conferencingvoice gateway

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