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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Collaborate with other technology components, BTB/Component teams etc to complete RTB trainingReview and automate operationally expensive tasks (frequenct batch failures, reporting requirements, etc)Responsibility to own, maintain and track operational guides for support, knowledgebase, runbooks, rainy day procedures, SLA/OLA documentation, upstream and downstream contactsEngage with BTB managers on upcoming releases and maintain a 30/60/90 day view tracker.Responsible for onboarding and coordination of releases in CCAR ITOwning and driving governance around both the incident management and problem process, including actions from major problem reviews/high severity incidents, attending Service Review Calls with global CCAR RTB manager and giving value add to both the process and the outcomeDrive Incident management improvements across entire CCAR suite of applicationsComplex issue triage, investigation and coordination to closure including leading triage on major incident callsCollate data for Proactive Service Improvement Initiatives including trending of incidents, root cause and other MI reportsReviewing of Implementation Plans & Release DocumentationAccountable for preparing & executing BCM, DR, and the group resiliency testsOn call support, weekend working and ad-hoc overtime as appropriateWhat we re looking for:Degree in Information Systems or Computer Science or equivalentRelevant experience managing level 2 application support and operationsExcellent working knowledge of ticking tools and ITIL frameworksSkills that will help you in the role:Ability to work independently as well as within a teamKnowledge of java, python, autosys, AWS, hive and hadoopAbility to write scripts to automate repeating issues causing manual work in RTB teamsAbility to drive complex application recoveries in a high pressured area.Ability to cover on call support and flexibility around working hoursProven Incident Management experienceProven Technical Team lead experience,
Keyskills :
nformation systemscompatibility testingservice improvementproduction supportapplication supportincident managementimplementation plansreporting requirements