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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
The role holder is accountable to manage and control Level2 production support of Siebel applicationsLine management for up to 3 members of staff, includes SI partner resourcesThe role holder should be a Siebel SME with hands-on experience supporting L2 function of Siebel Tools and dealing with Siebel Oracle support and BTBWhat will you be doing An SME with relevant experience in providing live support and leadership for corporate Siebel applications including Multi Channel Applications in CoE modelAnalysis Problem Solving - Investigates issues and conducts root cause analysis and comes up with various options to solve the problem.Strong experience of Siebel workflows, EIM, Server AdministrationOwning and driving service improvements and stability activities evidencing ability to shape, co-ordinate and deliver key initiativeCollaborate with other technology components, BTB/Component teams etc.Owning and driving governance around both the incident management and problem process, including actions from major problem reviews/high severity incidents, attending MPRs and giving value add to both the process and the outcomeDrive Incident management improvements across entire Siebel estateComplex issue triage, investigation and coordination to closure including leading triage on major incident callsAssist and provide guidance to Systems Admin during installation and configurations of Siebel Servers.Provide technical expertise with Siebel applications and other technologies.Reviewing of Implementation Plans & Release DocumentationAccountable for preparing & executing BCM, DR, and the group resiliency testsOn call support, weekend working and ad-hoc overtime as appropriateWhat we re looking for:Degree in Information Systems or Computer Science or equivalentRelevance experience managing level 2 operations of SiebelLive service / application support experienceExcellent working knowledge of ticking tools and ITIL frameworksSkills that will help you in the role:Ability to work independently as well as within a teamAbility to drive complex application recoveries in a high pressured area.Ability to cover on call support and flexibility around working hoursProven Incident Management experienceProven Technical Team lead experience,
Keyskills :
siebeltools problemsolving computerscience incidentmanagement clesupp siebelw kflows productionsupp systemintegrat applicationsupp inf mationsystems