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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Technical Support / HelpdeskGeneral / Other Software |
| EmploymentType | Full-time |
Must have ability to troubleshoot, quickly identify various computer hardware problems, and technical application support with at least 3 years experience. Must have the ability to execute effective repairs and diagnostics. Good communications skills and customer relations are a must. Be self- motivated and able to work with minimal direct supervision. Must have a desire to learn new technologies. Must have a flexible schedule. Unscheduled overtime and standby is required. Must be a US Citizen or legal resident. Native English speaker. Job Responsibilities: The primary responsibility of this position is to provide technical support to customers by researching issues, answering questions, and general troubleshooting of problems. Escalates unresolved problems to Lead or Manager. Maintain and service our customers to ensure 100% customer satisfaction. Notify appropriate IT staff of more serious network/ infrastructure problems and work with them toward resolution. Work with staff to keep accurate logs/ inventory of all software and hardware. Collaborate with other engineers, users, and client managers in identifying requirements, specifications, and project planning activities. Prepare reports and correspondence as needed. Document and troubleshoot problem areas in a timely and accurate fashion. Enter and track within trouble ticketing system. Provide daily and weekly reports to management as directed, and perform other duties as assigned by supervisor. Participate in on- call rotation. Assist with policies, procedures, and documentation. Desire Skills: Familiarity with Linux and Windows operating system Familiarity with RAID storage system Familiarity with networking, router, switch setup and management Familiarity with backup, restore, and disaster recovery systems Personal Skills Logical thinking and good communication skills Quality oriented with attention to details Self- driven, responsible, and organized with ability to meet deadlines Benefits: QNAP is looking for high caliber, passionate, talented, self- motivated candidates to join us and develop the best network- attached storage (NAS) and network surveillance products in the world. If you are ambitious and eager to lead the network storage and surveillance markets with us, we have great opportunities for you! QNAP offers the following competitive packages for our coworkers: * Annual bonus * Performance bonus * Labor insurance * National health insurance * Group insurance * Birthday parties * Wedding, birth, funeral subsidy * Parking allowance * Company outing * Retirement contribution schemeRequired Candidate profileAny Graduate,
Keyskills :
networking switches troubleshooting ualityoriented projectplanning applicationsupport operatingsystems communicationskills computerhardware technicalsupport personalskills disasterrecovery