Mainframe Console Administration

Job Description

Server Operations Mainframe Manage production operating system resource availability Perform production operating system IPL / reboot Monitor production operating system, and devices Ensuring the notification of the Location Crisis Manager for Data Center Crisis for exceptional outages (every single customer outage) Ensuring that Service Management (account team) has been contacted to confirm that the service has been restored to the customers satisfaction (or problems reported by a customer) Facilitate and/or make service restoration decisions/recommendations (engage the Account Team as required). Ensuring that the progression of the problem restoration and all relevant times are documented Contributing to the outage review or RCA process as required Ensuring that internal notification and escalation activities are executed Perform root cause analysis, resolution and / or escalation for production systems (this does not include business applications) Execute recovery procedures for production operating systems and devices Execute and reply to console commands Ensure procedures are implemented and followed Take the appropriate, predefined recovery actions for the various operational events Restart failing components after an outage Record and route problems to appropriate support groups Provide operational status as required Execute recovery procedures for production operating systems and devices Perform automated startup and shutdown of the production operating system Execute production subsystem (e.g. IMS, CICS, DB2, IDMS) started tasks restarts Monitor subsystems (e.g. IMS, CICS, DB2, IDMS) Managing (i.e. owning) the incident through service restoration Validating severity classification of the problem Determining the scope of the problem Assessing whether Problem Solver has determined what the problem is and whether a recovery plan has been mapped out Assembling a SWAT team of technical support people (other levels of support, across platforms as required), if the Problem Solver is unable to determine what the problem is Facilitating the SWAT/Service Recovery Team meeting Escalating as required Driving problem determination activities Driving restoration plans Key Skills: Server Operations Mainframe Manage production operating system resource availability Perform production operating system IPL / reboot Monitor production operating system, and devices Ensuring the notification of the Location Crisis Manager for Data Center Crisis for exceptional outages (every single customer outage) Ensuring that Service Management (account team) has been contacted to confirm that the service has been restored to the customers satisfaction (or problems reported by a customer) Facilitate and/or make service restoration decisions/recommendations (engage the Account Team as required). Ensuring that the progression of the problem restoration and all relevant times are documented Contributing to the outage review or RCA process as required Ensuring that internal notification and escalation activities are executed Perform root cause analysis, resolution and / or escalation for production systems (this does not include business applications) Execute recovery procedures for production operating systems and devices Execute and reply to console commands Ensure procedures are implemented and followed Take the appropriate, predefined recovery actions for the various operational events Restart failing components after an outage Record and route problems to appropriate support groups Provide operational status as required Execute recovery procedures for production operating systems and devices Perform automated startup and shutdown of the production operating system Execute production subsystem (e.g. IMS, CICS, DB2, IDMS) started tasks restarts Monitor subsystems (e.g. IMS, CICS, DB2, IDMS) Managing (i.e. owning) the incident through service restoration Validating severity classification of the problem Determining the scope of the problem Assessing whether Problem Solver has determined what the problem is and whether a recovery plan has been mapped out Assembling a SWAT team of technical support people (other levels of support, across platforms as required), if the Problem Solver is unable to determine what the problem is Facilitating the SWAT/Service Recovery Team meeting Escalating as required Driving problem determination activities Driving restoration plans,

Keyskills :
root cause analysisroot cause data centersupport groups technical supportoperating systems service managementproduction systems