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| Job Location | Chennai,India |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT / Computers - Software |
| Functional Area | technology |
| EmploymentType | Full-time |
Position: Mainframe SupportKey Skills: Mainframe ( not AS400 ), COBOL, CICS VSAM, JCLu00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Database: DB2, IMS, SQLu00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Nice to have: TelonResponsibilities:u2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Should be able to Triage Tickets and assign to team members.u2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Should be able to quickly investigate and find the root cause of issue and come up with temporary fix and later Permanent fix.u2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Interact and work collaboratively with various stakeholders like Customer, Customers end customer, User, First Response, Customer Support, Maintenance teams, Dev Ops teams, IT Managementu2022u00A0u00A0 Provide technical and domain thought-leadership, and mentoring to junior members of the teamu2022u00A0u00A0 Review and approve software design and developed codeu2022u00A0u00A0 Ability to work in a fast paced environmentu2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Focuses on continual process improvement to enhance customer satisfactionQualifications:u2022u00A0u00A0u00A0u00A0u00A0u00A0 Atleast 610 years of experience. for P2u2022u00A0u00A0u00A0u00A0u00A0u00A0 Atleast 3-6 years of experience. for P1u2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Resource should have very good knowledge and hands on support experience in working with COBOL, CICS VSAM, JCL applicationsu2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Need to have experience in working on Support tickets and completing the tickets within SLAu2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Good knowledge in RDBMS (DB2/IMS)u2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Resource should have good communication skills, positive attitude and intent to learn things faster.u2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Bachelors in Engineering.u2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Exposure to tools such as Endevor and Telonu2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Willing to work on-call during weekends.Shift : 12:00 noon to 9:30 PM IST