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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
* Responsibilities Direct ResponsibilitiesChair the monthly meeting with the CSMs across the perimeter Responsible that all sensitive points such as but not limited to Birdies, IT issues, complaints, are logged and addressed with the right level of attention at the right hierarchical level. Effectively carry out Due diligence visits in collaboration with the stakeholders ensuring high level of satisfaction for the client. Responsible to inform in due time the management on the progress, of the complaints. Create a network and regular interaction with department managers across all teams in all locations. Managing effective communication as a two way channel between Hubs and Spoke on a monthly basis. Assisting in rolling out yearly two way service partner survey and also ensure the results are communicated and actions taken to improve the perception points. To work as a part of the extended team of Global client service team locally. Be an active member of the Governance on Client Services experience / uplifting service initiative within GSO Prioritise the work and conduct investigation with due diligence on all the discrepancies. Contributing ResponsibilitiesThis role reports directly to the Head of Client Service GSO Assist the Head of Client Service to bring the GSO deliverables for to the desired Level of service The scope is a large and includes all location partnered by GSO. Being a senior individual contributor, the candidate will closely work with the GSO Business heads as well as the Senior managers and act as a facilitator between the IOC and local offices The candidate will be responsible to set and maintain a tracker to ensure all queries raised by local senior managers are tracked and, answered in due time with the quality and attention required by local offices. The candidate will be responsible for the quality of the Quarterly Senior Manger review for locations Oversee GSO readiness during Due Diligence and client visits, working with BU heads in providing the right information for RFP s received from the respective spoke locations. Functional & Technical & Behavioral Competencies End to End Knowledge of the Securities services operation with hands on experience on at least two different processes.Intermediate level on preparing PresentationsIntermediate level on using MS ExcelDisplay analytical mindset Ability to understand and show strong client focusGood networking, team skills and ability to have a personal impact. Specific Qualifications (if required) Skills ReferentialBehavioural Skills : (Please select up to 4 skills)Ability to collaborate / TeamworkPersonal Impact / Ability to influenceAbility to deliver / Results drivenCreativity & Innovation / Problem solvingCommunication skills - oral & writtenTransversal Skills: (Please select up to 5 skills)Ability to understand, explain and support changeAbility to inspire others & generate peoples commitmentAbility to develop and leverage networksAbility to manage / facilitate a meeting, seminar, committee, trainingChoose an item.Education Level: Master Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required),
Keyskills :
qualityofservice staticdata teamskills clientfocus duediligence clientvisits fundaccounting datamanagement problemsolving clientservices communicationskills effectivecommunication tatementsofworksow