Manager Performance Management, Data Quality

Job Description

About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.JOB PURPOSE:This role is responsible for managing and delivering end to end data quality processes of Performance Management Information including business support functionKEY RESPONSIBILITIES:1. Manage people, process, communication & expectations around Data Quality2. Drive, Lead or Contribute to certain key initiatives within the Data Quality function3. Responsible for ensuring the expected data quality is maintained month on month while achieving certain improvements4. Ensure and provide guidance and support for the following activities relating to revenue, liabilities and averages (other measures as maybe added / modified from time to time) data sign off for PMI service releasea. Ensure that the PMI manual adjustments are identified and processed as per PMI adjustments governance policy / guidelinesb. Process the adjustments as per agreed timelinec. Respond to countries and relevant stakeholders regarding status of adjustment requests before closing countries window to provide adjustmentsd. Document and share with relevant parties all the key discussion points, decisions made, approvals (or rejections) received for adjustments etc.e. Prepare and circulate DQ scorecards with stakeholders within agreed timelines5. Ensure adherence to PMI adjustments governance policy; periodically review the policy and contribute towards keeping it current6. Ensure that all service issues highlighted in DQ scorecards are identified, tracked, owned, and resolveda. Facilitate cross functional team discussions (internal / external) to resolve issuesb. Follow Issue Management tracking mechanism, namely, raising problem ticket, CR, logging into IM tracker, follow up for resolution etc.c. Work with Change Management Teams (such as SCIM / EPM teams) in tracking / monitoring closure of issuesd. Provide material for escalation to governance forums on issue resolution7. Ensure that the team has a good understanding of function specific concepts and KPIs8. Improve Operational Efficiency by improving process controls and increasing the level of end to end automation9. Ensure operations risks are highlighted in a timely manner at appropriate levels and devise an action item and implement the same10. Participate in pan IM activities11. Engage with change management teams and provide right level of support during change implementationPeople / Resource Management1. Manage, develop, guide and engage a team of experts in data analysis2. Ensure the team is engaged appropriately both in terms of deliverables and career wiseProcess and Service Management1. Ensure adherence to Maker / Checker control and minimize PASS 1 and PASS 2 errors2. Ensure minimal usage of EUCs; reduction of all macros used in the processes3. Ensure DOIs are maintained (that is, review and update as per agreed frequency); include what, why, and how of the processes; understanding of process on why it is being done and its importance as a part of the overall delivery of the service4. Identify opportunities to remove process waste, engage in standardisation of various reporting packs and encourage, drive and support automation initiatives thereby reduce / remove the non-value adds in the process.5. Establish robust control and governance on the process6. Drive productivity and achieve cost efficiencies through continuous improvement initiatives7. Drive a culture to capture appropriate metrics for tracking actual hours/ standard hours/ errors etc8. Ensure detailed documentation and it is up to date for all processes9. Ensure all business support queries are reverted within timelinesQUALIFICATIONS AND SKILLS:Essential:1. Finance Professionals (CA/CMA) or Under-Graduation in Engineering + MBA (Finance) from a reputed institution2. 7 to 10 years of relevant experience3. Minimum of 3 to 5 years in data analysis, reconciliations, setting KPIs, data governance in BFS operations context4. Experience around BI and data warehousing tools in BFSI context5. Strong analytic skills and ability to be hands on with data (incl. writing queries)6. Good understanding of banking products / Operations7. Domain knowledge and skills around business performance managementKEY RELATIONSHIPS:1. Upstream data providers (process teams, system teams)2. Country & Group Business Finance Stakeholders3. Group Business Finance Stakeholders:KEY MEASURES:1. Delivery of standard reports as per the commitments2. Sustaining and improving the existing data quality measures & levels3. Stakeholder feedback on quality of analysis & decision supportApply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages .,

Keyskills :
data qualitydata analysis robust controldata governance data warehousingbusiness finance quality measureschange management