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Manager/Senior Manager - Digital Platform

4.00 to 7.00 Years   Chennai, Mumbai City, Delhi   12 Jun, 2022
Applied Work Dynamics, Mumbai
Job LocationChennai, Mumbai City, Delhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaInternet MarketingGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Manager/Senior Manager - Digital Platform- Our Client is looking for Principal Consultant for leading Global region who wants to join our winning team.- This team is responsible for implementing strategy, building the roadmap, and defining product feature around complex Contact Center Solutions.- The candidate is expected to have hands-on sales experience on the above technologies with core focus on Digital Platform ; APIs, AI, Microsoft Cognitive, Google CCAI, Conversational BOTS, WFO Solutions, and a thorough understanding of the Cloud CC/Digital Customer Experience industry.- Cloud experience is a must and should have a clear Business acumen.Responsibilities : - Set the vision for the product, clearly define metrics, reaching alignment across business, product and engineering team members and stakeholders, and execution.- Do what it takes to launch new products and features and iterate constantly and quickly.- Engage closely with, Marketing, Engineering and Operations teams to drive the product or feature growth.- Maximize efficiency in a constantly evolving environment where the process can fluid and creative problem solving is the norm- End-to-end owner of the product driving acquisition and delivering an exceptional customer experience.- Research customer and market needs, conduct competitive analysis- Define prioritized feature requirements along with an overall product roadmap- Measure and assess the efficacy of the product roadmap for customer delight and business successRequirements :- Minimum of 4 to 10 years of experience in Product Management.- Proven work experience in product management or as an associate product manager in Contact Center ecosystem - Experience with either of cloud providers like Amazon, Cisco, Google, Microsoft, Genesys & collaboration for Customer experience services - Proven track record of managing all aspects of a successful product throughout its lifecycle- Domain expertise of Contact Center would be a plus - Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management- Solid technical background with understanding and/or hands-on experience in software development and web technologies- Strong problem-solving skills and willingness to roll up ones sleeves to get the job,

Keyskills :
customer experiencecreative problem solvingaccountancymisproduct managementproblem solving

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