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Manager Support Services

1.00 to 2.00 Years   Chennai   09 Nov, 2019
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / TaxOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Manage account reconciliation activities covering;o Nostro account reconciliations,o Internal/ GL account (suspense and sundry) reconciliations,o Trade/Stock and Position reconciliations,o Credit Card, ATM, retail branch banking reconciliationsPerform error free reconciliation as per procedures (DOI) / Reconciliation Policy using reports from various transaction processing and recon applications. (Prior experience of working with TLM (Transaction Lifecycle Management) or any automated reconciliation platform preferred)Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments, country and internal stakeholders including technology teams.Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix, DOIs. Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue/open reconciliation break with clear articulation of the requirement and attention from them is a must.Actively look for opportunities to standardize processes / automate / eliminate non value-added activities and implement them for process improvements.Liaise extensively with a wide set of senior stakeholders, get required support to resolve long outstanding reconciliation open items and get buy in to implement process / system changesContinuously improve team productivity to the standards prescribedCreate enough back-ups for each process to eliminate key staff risk at any point of time.Work to reduce System Downtime in collaboration with technology teamsPerform end-to-end analysis of reconciliation processes and controls and propose solutions for addressing gaps, from a reconciliation perspective.Perform root-cause analysis of reconciliation errors and issues with clearly articulated mitigation plans.Follow up on risks with both internal teams and external stakeholders for timely closure without becoming overdue and promptly update actions to risk teams ahead of target timelinesFamiliarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.Always Uphold the values of the Group and Company.Comply with all applicable rules / regulations and Company & Group Policies.Ensure adherence to all SLAs and proper updation of all logs such as TAT, system downtime, errors and exceptions log.Carry out BCP tests.Assist in Department & Group related projects.Our Ideal CandidateWith 6-9 years of hands-on experience in Spring / Ember / ReactJS and working knowledge of applications using web services.Prior working experience on banking applications development with strong understanding of functional concepts.Prior experience in articulating business needs into technical deliverables with good team managing skills in terms of assisting and solutioning.Experience or Working knowledge in GIT and other devOps tools.Skills RequiredExpert knowledge of reconciliations and TLM.Strong knowledge of accounting / underlying product operationsStrong English communication skills both written and oralKnowledge of MS suite of applications is a must, word, excel & PowerPointAbility to independently interact with wide set of senior stakeholders across multiple countriesGood people management skills with 1 - 2 years of people management experienceAbility to deliver as per target timelines

Keyskills :
anagement skills statements of work sow communication skills people management people management skills working experience environmental impact assessment retail branch banking branch banking operational risk

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