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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Sales / BD,Network / System Administration |
| EmploymentType | Full-time |
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.Nokia is an equal opportunity employer that is committed to diversity and inclusion.At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.Manager Technical Support - JG10The Manager Technical support is responsible for functional, resource, competence, and people management of customer support / services engineer team(s) providing Care SW Services. Also responsible to drive and fulfil Care SW Services (case handling, emergency services).KPIs on customer(s) / market(s) level with highest quality.Provides escalation support and assistance in the delivery of software services, when applicable. Monitors and guides professional developments of team / organisation / business and strategy for a business-relevant organisational unit, quality, speed, and cost management responsibilities.Control and co-ordinate the technical expertise and functions within the section to ensure network performance and availability meet or exceed SLA s targetEnsures the skills of the entire team are identified and tracked. Is responsible for the teams readiness while developing competencies with appropriate trainings.Ensures Care processes adherence and track the team / service KPIs for continuous improvement, drives case-handling process adherence, KPI management / improvement, case escalations, corrective actions implementations and cost-tracking for respective customer(s) / marketContributes to development of concepts to determine professional direction of own organisational unit and influences strategic decisions within professional area that affect the performance of the subfunction (EG a subset of a function, typically consisting of several areas with independent budgets- Additional info:Co-ordinate with support team of other BGs in order to make sure NOKIA has a global E2E control of the solution offered to the customer (VoLTE/VoWiFi/vRAN/CloudBand )Be part of on-call rotation Tenacious in front of complex issueShare know how with rest of the team to build the E2E expertiseCollaborate with peers contributing with his area of competence- Technical domain: Strong Expertise in IMS/VoLTE core technology. Good knowledge on cloudband solution(CBIS) and exposure to Docker/Kubernetes concepts. knowledge of Packet Core and IP network would be a plus.,
Keyskills :
cost managementcustomer supporttechnical supportsoftware servicespeople managementservice providerscorrective actionsnetwork performance