Manager - Technology Support

3.00 to 5.00 Years Chennai 16 Jul, 2020

Job Location	Chennai
Education	Not Mentioned
Salary	Not Disclosed
Industry	Education / Training
Functional Area	IT Operations / EDP / MIS
EmploymentType	Full-time

Job Description

Understand SRE Model and Collectively Help to drive the SRE agenda of the Group
Analyse issues reported by users and provide solutions/clarification
Provide system improvement plans for repeated issues to improve application stability.
Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.
Work with vendor and Fix product defects.
Manage the Remedy/Ticket and keep the latest information in the system
Provide support during S@R & Medium priority and during DR drill
To build relationship & network with stakeholders within & outside the immediate team
Ensure customer satisfaction through improved service and quality
Do testing and implementation for periodic BAU fix release
Must be strong in technical
Hands on with Unix scripting, SQL,PL/SQL
Knowledge on ODI ,EDQ is an added advantage
Knowledge on Oracle Mantas/BAE Detica is an added advantage
Should be flexible in timing

Keyskills :
unix scriptingproduction supportsystem improvementcustomer satisfactionsqlodislaunixturnbrandvisitoraclevendoragendatestinganalysisbenefitsequalityscriptingperformance

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Manager - Technology Support

Job Description

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