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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Rs 2.0 - 3.5 Lakh/Yr |
| Industry | Telecom / ISP |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
ACT FIbernet Hiring for Executive - Telecaller role (Voice process)Purpose of the RoleTo ensure collection efficiency, contributing to companys overall growth.Role Description1. Responsible to call customer and remind for payment.2. Responsible to act as a bridge between field executives and team leaders3. Responsible for constantly follow up Arrears payment4. Work consistently to rectify billing error5. Responsible for Analysis and feedback of unpaid accounts6. Follow up for reactivation of inactive accounts.Key Result AreasTo contribute towards companys profitability by ensuring 100% collection both in terms of customer andvalue resulting to a sustained business with desired customer satisfaction.Recruitment SpecificationsEducationShould have Graduate or equivalent degreeWork ExperienceShould have minimum of 1 - 6 years of relevant work experience in Voice processShould have experience in Tele calling or taking calls. (Voice process)Should have experience handling MIS or strong experience with MS excel, MS wordShould possess excellent communication and interpersonal skills.Job Location : MRC NagarWeek Off : 6 days working & 1 day rotational week off / Rotational shifts.Interested candidate may walk in to the below mentioned venue for F2F interviewVenue DetailsTVH Belicia Towers, 10th Floor, Tower 1, Block No.94, MRC Nagar, Chennai, Tamil Nadu 600028Interview Date : 1st Oct 2020Interview Timing : 10am - 1pmNotice Period : Preferably Immediate Joiner / Max 15 daysContact Person: Mary (HR)*While at the premises pls ensure to adhere safety norms by wearing mask & social distancing
Keyskills :
customer retentiontelecallingchurn retentionvoice processcustomer satisfactionservicear callingvoicetelecomtelecom billingdomestic voice processmiscustomercollec