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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Rs 2.0 - 3.5 Lakh/Yr |
| Industry | Telecom / ISP |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
ACT Fibernet Chennai hiring for Customer service voice process role.Purpose of the Role:The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.Role Description1. To provide customer satisfaction on every call / e-mail. 2. To ensure closure of the ticket / e-mail within the prescribed TAT 3. To provide speedy resolution 4. Willingness to work in rotational offs & rotational Shifts 5. To resolves product or service problems by clarifying the customers complaintKey Result AreasThis role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.Desired Skills and CompetenciesMentioned in competency guideRecruitment SpecificationsEducation Graduate or equivalentWork Experience Minimum of 1 to 6 Years of work experience in voice process Experience in customer service or call center background preferred Strong communication skills Good interpersonal skills Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage. Job Location : T NagarWeek Off : 6 days working & 1 day rotational week offRotational shifts.In case of interest please walk in to the below mentioned venue for personal interviewVenue Details TVH Belicia Towers, 10th Floor, Tower 1, Block No.94, MRC Nagar, Chennai, Tamil Nadu 600028Interview Date : 16th to 31st Oct 2019 Interview Timing : 10am - 1pm Notice Period : Preferably Immediate Joiner / Max 15 daysContact Person: Mary (HR)Regards ACT TA TEAM
Keyskills :
telemarketing telecalling service voice customer telesales rcalling customersatisfaction telemarketingsales customercomplaintresolution outboundtellecalling bpovoice internationalvoiceprocess callcenter domesticvoiceprocess inboundvoiceproc