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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other SoftwareNetwork / System Administration |
| EmploymentType | Full-time |
Provide Tier II Technical Support for Citibank s global network with a focus on network infrastructure in the Americas region:85% Break/Fix support of standard enterprise Cisco Internetworking Technology solutions15% Break/Fix support for Internetworking technology infrastructure solutions such asLoad Balancers (F5 and Citrix)Juniper RoutersWAN Accelerators/Optimizers (Riverbed)VoIP Appliances (Avaya)Wi-Fi/Wireless communications supportOther small pockets of both new and legacy internetworking technologies managed by NCISProvide timely response to phone calls into the NCIS Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and others.Coordinate conference calls to conduct in depth technical reviews on ongoing incidents.Major Incident SupportRepresent NCIS on conference calls for business impacting incidents which may or may not be due to a failure in NCIS managed technology infrastructureDrive major incident conference calls as a representative of NCIS through consistent, professional, and highly assertive communicationMaintain focus and poise for the duration of the major incident support cycle and work through all challenges with a results oriented attitude and relentless focus on enhanced customer service through rapid incident resolutionCollaborate with NCIS Tier III Support, NCIS SMEs, SDMs, Vendor Support Teams, etc. with the goal of aligning all parties towards achieving incident resolution as quickly as possibleCommunicate with NCIS Management to provide frequent status updates regarding the technical issue, status of the remediation efforts, and ongoing business impactProvide timely response to phone calls into the NCIS Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and others.Coordinate conference calls to conduct in depth technical reviews on ongoing incidents.Configure networks (LAN/WAN) to ensure their smooth and reliable operation for fulfilling business objectives and processes.Monitor network stability, availability and performance.Identify, diagnose and resolve network problems as needed.Oversee installation, configuration, maintenance, and troubleshooting of customer s hardware and software.Identify, evaluate and recommend network related tools and emerging network technologies.Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.Monitor and test network performance and provide network performance statistics and reports.Technical solutions and implementation.Fine tuning of the devices if required., Roles & Responsibilities:Minimum Experience Required: 3-5 YEARS Mandatory Skills: Network Data Admin-L2 Desirable Skills:Language Skills: English Language-L2
Keyskills :
tier iitechnical support technical reviewsnetwork performance network infrastructuretechnical specifications infrastructure solut