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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Rs 2.0 - 3.5 Lakh/Yr |
| Industry | IT - Hardware / Networking |
| Functional Area | Service / Installation / RepairNetworking |
| EmploymentType | Full-time |
Dear Candidate,Greetings!JOB TITLE: Network Engineer Fault Repair (Field Job)Reporting to : Team Leader Service DeliveryFunction Name : Fault RepairNote:Two-wheeler/Driving License/Adhar/PAN card is mustPurpose of the Role:Responsible for 100% customer Service and maintenance of network element on field in the designated areaRole Description:Key Responsibilities:1. Assume overall responsibility for ensuring 99.99% Customer Uptime 2. Ensure that the switches in the network are maintained as per norms 3. Ensure support for timely connectivity for all the cross functional teams 4. Maintain the network database and submit the required report to the reporting manager on regular intervals 5. Attend customer complaints on field and give quality resolution within the TAT 6. Provide timely resolution of technical complaints through analysis/ trouble shooting 7. Monitor NMS through relevant application and take appropriate action based on the events 8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required 9. 100% compliance on safety and cardinal rules 10. Responsible for process adherence 11. Provide structured feedback to management to provide permanent solutions to improve service levelKey Result Areas:This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organizationEducation:1. Graduate/Diploma/ITI holder in any discipline2. Hardware & Networking, MCSE and CCNA preferredWork Experience1. 1 to 8 years of work experience2. Hands on experience in Trouble shooting of Networking and HardwareIn case of interest please share your updated resume to podili.prithviraj@roi.actcorp.inRegards,Team HR
Keyskills :
fiber troubleshootingskills microwave crimping deployment fibersplicing broadband fiberoptics desktopsupport installation repair btsinstallation networksupport routerconfiguration telecom networkengineering ault