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NOC Operations Manager (St.Thomas Mount)

1.00 to 10.00 Years Chennai 09 Sep, 2026

Job Location	Chennai
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT Services & Consulting
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Job Title: NOC Operations ManagerLocation: Remote (India)Reporting To: Managed Services Practice LeadMandatory Requirement: This role is strictly for candidates with prior experience in a Managed Services Provider (MSP) environment. Applications without MSP experience will not be considered.About the RoleWe are looking for an experienced NOC Operations Manager to lead our Managed Services team in India. You will be responsible for leading engineers, ensuring high-quality service delivery, improving operational processes, and delivering exceptional customer outcomes across multiple client environments.This role requires a strong people leader who can build accountability, drive operational excellence, and create a customer-first culture.Key ResponsibilitiesTeam Leadership - Lead, mentor, and develop a team of Managed Services engineers by setting clear expectations, driving accountability, and fostering a high-performance culture. Coach team members, provide regular feedback, and proactively manage performance.Service Delivery - Own the day-to-day delivery of managed services across multiple customer environments. Ensure services are delivered in line with SLAs, contractual commitments, and operational standards while maintaining high levels of customer satisfaction.IT Service Management - Drive the adoption and continuous improvement of ITIL-based service management practices, including Change, Patching, Backup, Monitoring, Availability, and Capacity Management to ensure reliable and efficient service delivery.What Were Looking For6 years of experience in IT Operations, Service Delivery, or Managed Services and people management experience.Mandatory experience working in a Managed Services Provider (MSP).Experience managing multiple customer environments.Solid knowledge of ITIL and IT Service Management practices.Excellent leadership, communication, and stakeholder management skills.Strong problem-solving and decision-making abilities.Experience with Microsoft technologies (Azure, Intune, Azure Virtual Desktop).Exposure to Cisco, Meraki, or enterprise networking.ITIL v4 Certification.What Success Looks LikeBuild and lead a high-performing, accountable team.Deliver consistent, high-quality managed services.Take ownership of customer outcomes, not just operational tasks.Drive continuous improvement through better processes and automation.Foster a customer-first culture focused on operational excellence. .

Keyskills :
IT OperationsService DeliveryManaged ServicesPeople ManagementITILIT Service ManagementLeadershipCommunicationStakeholder Management

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