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Officer Banking Operations

4.00 to 6.00 Years   Chennai   13 Sep, 2019
Standard Chartered Bank Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

  • Processing Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) and relevant transactions guided by the operating procedures, guidelines, policies and standards set.
  • Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).
  • Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group.
  • Support the roll-out of appropriate quality management systems in the team and other initiatives by the Company/Group.
  • Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure)
  • Ensure due care and diligence is exercised on day to day operational matters relating to anti-money laundering and Sanctions related checking, by acquiring relevant knowledge and training and provide support to superiors and subordinates.
  • Conforming and adhering to the Team s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMO Policies, and reconciliation of outstanding items, scanning, SCSTAR and end-of-day reports.
  • Comply with exceptions for Callback, Signature Verification and Payment Processing in which respective role needs to be performed independently.
  • Any ad-hoc roles changes will require Head of Department or Manager s approval before assuming new role temporarily or permanently in line with segregation of duties.
Our Ideal Candidate
  • Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries and meeting productivity standards in terms of processing efficiency and accuracy of output.
  • Meeting of own performance objectives and contribute in achieving the team s objectives.
  • Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group.
  • Assist the Team Manager in coaching selected team members to achieve the desired level of productivity and competency.
  • Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management.
  • Complete non-routine assigned task (e.g. testing, BCP) within the set deadline.
  • No complaints from customers related to poor and indifferent service attitude and discourtesy. To pick up calls by 3 rings using standard script and practice standard code of SQ one bank.
  • Zero operational write-offs. No transaction errors/operational losses through accurate processing or data input with effective control and risk management.
  • No major adverse findings from internal auditors or external auditors including quality audits.
,

Keyskills :
codeofconduct staticdata servicelevel cashmanagement defectmanagement qualitymanagement paymentprocessing managementsystems compatibilitytesting ualitymanagementsystems antimoneylaundering

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