Officer Retail Banking Operations

Job Description

About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.RESPONSIBILITIES: Domain Capabilities:Product / Domain Knowledge :Possesses in-depth understanding (end to end) on the product / process.Able to perform rule based technical work involving acceptable deviations and exceptions.Able to identify, understand and articulate the requirements of the products from customer point of view & how it will benefit them.To ensure that all transactions related to Account Maintenance are processed / checked in a timely and efficient manner.Proficiency in the following:eBBS - Liability Product KnowledgeCDD/KYC - Basic KnowledgeFATCA - Basic KnowledgeCCMS - Credit Card Basic KnowledgeRLS - Loans Basic Knowledgeo Should have the sound knowledge on process.o Should have end to end process clarity as well as the product handled.o Should have the better clarity on the tecnical aspects of the ebbs fields and the raport with the technology team to fix any technical issues arised while processing the request.o Should have the knowledge on the customer expectaion on the each requests received and processed.Process Management Able to identify opportunities to automate repetitive logic based manual activities.Perform independent activities concurrently.Give inputs from ground level after understanding the big picture.Supports and involves in change management plans in achieving mutual objectives to manage change.Open to suggestions and experimentation.To have a sense of urgency in meeting deliverables in TAT and Accuracy.To adhere to all the organization s risk policies at all times.Create enough backups for your respective processes.To report system/applications issues on time.Should be able identify the activity or area for automation in the process handled in the team.Should have the sound process knowledge and able to give any process related inputs in detail.As and when there are change initiatives driven by Country / Regulatory Authorities, should be able to plan the activities very well and deliver the required output with the least business interruption.Should be able to interpret the process needs and activity handled; also should come-up with suggestions towards process improvement and effective implemenation.Should have end to end process knowledge and complete understaning of the SLA with stake holders for both TAT and accuracy level.Capacity PlanningPossess ability to understand the work plans and organizes their own work effectively.Able to identify sudden changes at a transactional level.Raises issues when they see the task is at risk.Completes work as assigned People and talent.Operational risk ManagementUnderstands what the various risks are at transaction level and some of the mandatory actions that need to be performed.Escalates issues to senior management within parameters of roleDescribes the fundamentals of operations riskAwareness on transactional level fraudBehavioural Capabilities:Precision AccuracyPerforms tasks accurately and thoroughly; double-checks the accuracy of the processHandle all transactions as per the laid down policies and procedures.Able to understand what quality work is and should strive to contribute towards it.Client Centric Able to create impact directly or indirectly through professional behavior and appearance.Understands that the action he/ she does has an impact on the customer directly or indirectly.Understands basic customer service requirements and relates error free processing to customer serviceResponds promptly in an efficient and accurate manner as per the required TATCommunication Ability to communicate clearly so as to be understood by the recipients.Ability to understand instructions and written documentation clearly and accuratelyProblem ResolutionUnderstands the situation and perform right escalationsBeing able to provide data for performing root cause of the problemAbility to speak up when in disagreement and oppositionAbility to understand the existence of crisis and conflictsAble to work in a team with good interpersonal skillManagerial Capabilities:Stakeholder ManagementUnderstands and knows who the stake holders are and meets SLAs.Able to provide timely and accurate response to queries / request raised by StakeholdersPeople ManagementAble to co operate and work as a team in an open and approachable style.Be good team player taking team s goals in to consideration.Change ManagementUnderstands the need for change and willingly accepts itAble to quickly adapts to changes with regards to process, projects, behaviour etcAbility to look beyond self interest to collective interestTo positively respond to the pace of changeData AnalyticsAble to analyze the process to understand the dimensions of the jobQUALIFICATIONS:Bachelor Degree in any verticalFor Grade A/B : 0 to 2 years of relevant work experience with the below skill setsBasic Banking knowledgeTypingReading ComprehensionLogical Reasoning,

Keyskills :
rootcause customerservice operationalrisk changemanagement seniormanagement changeinitiatives processimprovement accountmaintenance tatementsofworksow