PM - NW / SECURITY - CHENNAI, AMBATTUR - 10 To 16 yrs

Job Description

Hi PM, Warm Greetings from GSN!! Pleasure connecting with you.We been into Corporate Search Services for Identifying & Bringing in Stellar Talented Professionals for our reputed IT / Non-IT clients in India. We have been successfully providing results to various potential needs of our clients for the last 20 years. We are URGENTLY looking for PM - NW / FW in CHENNAI. Pls find below the details. Job Type : FTEJob Title : PMExp : 10 to 16 yrsWork Loc : CHENNAI - AMBATTURJOB PROFILE:-SLA Management

• Manage performance of the team
• Deliver on SLA commitments based on the contract
• Meet and exceed customer satisfaction goals
• Daily / Weekly / Monthly / Quarterly Reporting of SLA performance
• Formulate continuous improvement plan

Client Management

• Weekly / Monthly / Quarterly operations and business review with stakeholders.
• Set and Manage client expectations
• Identify potential new business opportunities
• To take complete ownership of the cases and to take feedback on negative surveys
• To handle deviations and carry out risk analysis

Operations Management

• Set and review KRA s for the team, align their goals to the overall objectives of the organization / client
• Daily /Weekly / Monthly / Quarterly operations review with internal and external stakeholders
• Capacity / Resource planning and management
• Liaison with cross functions across the organization addressing the needs of the team members
• Business Continuity planning and Risk management

Skill development

• Address skill gaps in Product / Process / Technology / Communication
• Mentor Leads & Engineers
• Plan Relevant training programs working with respective groups

Project Revenue and cost management:

• To manage revenue and cost drivers
• Operate on planned budget
• Resource planning (People / IT)

DESIRED PROFILE:Primary Skills:

• Strong tactical and leadership skills.
• Good communication, negotiation and conflict resolution capabilities.
• Assessment and monitoring of program components business and financial performance from a program perspective.
• Monitors program components relationships and dependencies, as well as overall integration and risks mitigation and issues resolution
• Knowledge of Project Management methodology, tools and techniques.

Generic Skills:

• Goal-oriented professional with experience in offshore / onsite consulting, customer relationship management and planning.
• Well-developed presentation, negotiation and relationship building skills.
• Should consistently achieve business goals in a short time frame.
• Enjoy challenging and diverse work assignments in a fast paced environment.
• Balance technical skills and management skills.

Technical skills:

• In-depth knowledge and practical understanding of Networking concepts OSI, TCP and IP related L3 protocols (DNS, DHCP, IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
• Good understanding of Ethernet, PPP, PPPoE, PPPoA and other WAN technologies.
• Proven EXP with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
• Ability to understand and troubleshoot various network problems using utilities like nslookup, traceroute, ping, net stat and packet sniffers like wire shark, tcp dump etc.
• Solid understanding and troubleshooting skills in IPSec VPN technologies, Clustering and High Availablity (HA) concepts.
• Good Practical EXP in understating and troubleshooting Network Security and related technologies, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
• Should have a strong knowledge on various attacks like SYN flood, Replay attacksetc and the mitigation techniques.
• Basic understanding of bridging and switching concepts.

Team Management Skills:

• EXP in managing 3 - 4 Tech Leads and handling a team size ranging between 20 -30 engineers.

YEARS OF EXPERIENCE:10 to 16 Years of EXP in IT / ITES sector preferably from enterprise support background with expertise in networking domain and project management If interested, pls CALL 9789914499 / 8939666794 / 9840053305 for IMMEDIATE response. Thanks GSN HR www.gsnhr.net Required Candidate profile

• TAC EXP in NW / SECURITY is MUST
• HANDS-ON Technical EXP is MUST
• EXP in managing 20 to 30 member team is MUST
• Strong client facing, stakeholder management is MUST
• Willing to work in ROTATIONAL SHIFT is MUST

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Keyskills :
stakeholder managementclient coordinationcustomer relationshiptechnical skillsquarterly reportingcontinuous improvementtroubleshooting skillsenvironmental impact assessmentcustomer satisfactioncustomer relationship managementl3 protocolsdata tr