hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Portfolio ManagerSI

4.00 to 5.00 Years   Chennai   24 Feb, 2020
HDFC Bank Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

  • Product & Process Management Regular checks of processes &Identifying; the gaps resulting in customer issues , revenue leakage , rejects and cancellation.
  • Closing the process gaps which are identified .
  • To make entire process from registration to bill payment more efficient.
  • Continuous process re-engineering to ensure best in class customer experience.
  • Identifying the process gaps resulting in the customer complaint.
  • Root cause analysis to be done & make the robust process .
  • New Processes to be developed to ensure reduction in TAT at Registration of SI .
  • Ensuring timely revert of queries raised by the stakeholders.
  • Increasing the billers across all SI categories .
  • Relevant process tie-up to be done to ensure smooth registrations by sales.
  • Also create awareness & inform all the stakeholders including frontend sales Use all modes of communication including emails, social media ,SMS, emailers & global mailers to intimate a process change & new biller addition.
  • Multiwave campaigns to be done to ensure top of the mind recall across all stakeholders.
  • Timely posting of SI Product offerings (CashBack , RewardPoint etc).
  • Business dashboard updation.
  • Drive automation in SI registrations at operations.
  • Review current processes & automate.
  • Review ,monitor & ensure timely execution of CBCI integration with BillDesk system.
  • Audit Compliance Stakeholders & Vendor Management Cross checking of Invoices raised by the biller & ensuring timely payment of bills.
  • Improving processes at BillDesk to increase their efficiency and generate more SI registrations Ensure continuous engagement with Operations & BillDesk to the front end the redefining of process change to give best in class customer experience.
  • Process tie-ups between operations & BillDesk.
  • Finalize process improvements and UAT Testing for product/channel enhancements Working with operations team, Vendors and checking their backend tasks / functionalities.
  • Take their feedback, make sure the processing of registrations has no setbacks.
  • Working with Billdesk to get appropriate solutions for customer issues and improving current process.
  • BBPPS to be implementation for SI business .
  • Ensure the monitoring & timely closure of the process.
  • Daily/ Monthtly templated MISs shared by the stakeholers to be monitored .
  • Channel Management Responsible to run knowledge series/ MISs across channels to control complaint, rejects & cancellations.
  • Timely preparation & sharing of incentive files for the respective channels .
  • Responsible for supporting channels to meet number target.
  • Channel targets to be met.
Skills
  • Sales and Influencing Skills
  • Banking Product & Process Knowledge
  • Communication
QualificationsPost-Graduation: Certifications: MBA or Equivalent Course.,

Keyskills :
salesmarketing customer relationsresearch riskroot cause analysis front endroot cause

APPLY NOW

Portfolio ManagerSI Related Jobs

© 2019 Hireejobs All Rights Reserved