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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Logistics / Courier / Transportation |
| Functional Area | Operations Management / Process Analysis,Customer Service (Domestic) |
| EmploymentType | Full-time |
The Operations process in the GSC is equipped with skills and competencies to seamlessly manage work that has been offshored to the GSCs from across LOCs, CCs and the Centre. The process is set up in a 24*7 environment and the geographic spread of work has been planned solicitously to ensure business continuity. The GSC aids in process simplification along with evaluating opportunities for migrations. Along with the migrations, the PEX mindset has always played a key role in persistently elevating the process performance within the GSC helping move towards business profitability.Show More We offerAs an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.Show More Key responsibilitiesThis position is responsible for planning and tracking of container movement utilizing most efficient and effective routing on a daily basis. The Dispatch also ensures time-sensitive cargo moves to its final destination within established terms and provides direction and guidance to Contract Drivers to ensure goals are accomplished.Show More We are looking forCommunicates daily with Customers, Contract Drivers, Terminal Personnel, and internal service representatives; coordinating, troubleshooting and resolving issues.Coordinate and problem solve pick-ups and deliveries with Contract Drivers, partner carriers, rail operators, and port operators.Dispatch WO for truck, rail and barge as per the timeline with any missCommunicate any delays to customers proactivelyMeets all customer levels of service and deadline requirements eliminating any service failures.Handle all customer quires with empathy and understanding the customer needs and driving towards positive NPSRecords and audits all documents for equipment trackingTrack, trace and report container activityManage additional costUpdate relevant systems to track appointments and draysAuthorize equipment drops and monitor container idling.Develops and maintains a positive working rapport with customers, Terminal Operators, and truck vendors.Process and complete all documentation assigned in a timely mannerAbility to work in a fast paced environmentCross learning capability and supporting team as in when required and supporting in being an engaged team.Provides the vendor feedback to procurement to improve the performance. Show More,
Keyskills :
businessprocess simplificationpexoperatorsccsemployee engagementtraceworking environmenttrucksetvendorequipmentplanningdispatchterminalcarriersrouting