Process advisor

Job Description

Job Title : Process advisor Location : Chennai To investigate and action complaints as a result of potential miss-selling and ensure these are handled in accordance with the FCA timescales. The role holder may be required to work flexibly across a variety of different activities. Activities include investigation of both customer complex queries and complaints. Use personal initiative in developing resolutions to complaints by written and telephony contact with customers, ensuring solutions satisfy both the customer and the business What will you be doing Case Management . Take ownership of complaints, as defined in Barclays Group Minimum Standards. . To effectively investigate and resolve customer complaints with varying degrees of complexity and know when to escalate complaints of a high degree of complexity and ambiguity. . To engage and take ownership of the complaint putting yourself in the customers shoes. . To capture accurate information and details through the complaint handling process to allow effective analysis of the complaint in a timely manner. . To maintain and manage individual tasks on a daily basis to ensure that complaint related tasks are dealt with effectively and within relevant timescales. . To clearly communicate requirements to other business areas when information is required to resolve complaint . To personally embrace change and share best practise with colleagues. . With the guidance of your Team Leader provide effective feedback to other areas of business and suggest improvements that can be made to enhance the customers experience and deliver the right outcome. . Achieve/exceed challenging customer service and performance targets.What we re looking for : Under-Graduate/Graduate/Post-Graduate in any discipline (Freshers applicable however preferably Graduate fresher) . Experience of working in a customer facing service environment . Flexibility in hours of work and ability to work changing shifts patternsSkills that will help you in the role MS Office Applications (preferably, Excel, word & PowerPoint)Where will you be working ChennaiBe More at Barclays At Barclays, each day is about being more as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. It s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose and Values We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.Our Values Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyones contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them.Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our customers are unique. The same goes for our colleagues. Thats why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.,

Keyskills :
ms officecustomer serviceequipment supplycomplaint handlingcustomer complaintscase managementwordcareexcelbusinessanalysisfinanc