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Processing Officer

2.00 to 4.00 Years   Chennai   06 Jul, 2019
Citibank India
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Description:

  • Utilizes a chat platform to respond to service inquiries from customers and resolve complex or expansive issues across multiple systems and platforms
  • Follow-up on all customer requests via chat and email
  • Identify, research, and resolve customer issues
  • Maintains detailed knowledge of a subset of product and service offerings to customers
  • Analyzes risk areas and identifies solutions to meet customers needs
  • Ensuring Information security for sensitive data
  • Helps to teach our customer how to self-service through our internet website
  • Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
  • Accurate reporting of MIS/Timekeeping
  • Undertake other assignments as given by the Team Lead / Manager
  • Apply professional attitude and image for all internal and external customers
, Qualifications:
  • Graduate
  • Strong problem solving skills and detail-oriented
Preferences:
  • Must possess excellent PC and keyboarding skills (40 WPM typing speed; 90% accuracy)
  • Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
  • Must possess good analytical skills
  • Courteous with strong customer service orientation
  • Dependable with proficient attention to detail
  • Persuasiveness and a willingness to resolve customer queries
  • Must possess superior observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
  • Must possess procedure driven judgment in order to find the best solution to an issue
  • Must be goal oriented
Preferred Personal Attributes:
  • Highly motivated & self-driven
  • Result orientated
  • Customer orientated
  • Analytical thinking
Shift of Operations:
  • US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week

Keyskills :
accountingbankinggraduateoperationsresearchrecruitmentsecurityenvironmentmultipleolvingofficeproblemserviceinformationconceptscustomer

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