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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | PurchaseSupply Chain / Logistics |
| EmploymentType | Full-time |
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesSupport Function:All Queries received should be responded promptly with an effort to resolve the query within the agreed SLASCM process advice to the customers and ensuring maximum usage of eProcurement systemManage SCM Ops mailbox on daily basis and ensuring all customer queries are replied / worked in due timeSCM Policy advice. Adherence to SCB Procurement policiesAttempt to resolve the users query at the first instance FCR.Increase the FCR to 60%Analyse and highlight the system issues to technology team and work toward solving them.Participating in the Risk related framework activitiesNo customer complaints, good working relationship with customers,Out serve driven service delivery leading to standardised and control driven processes.Transparent communication mechanism would help in fixing issues immediately.Sharing best practice with other team membersTake additional effort to resolve the issueVendor Management:Check all supplier addition forms for completeness and create the vendorDeactivating the vendors after performing the necessary checksMaintain the deactivation/reactivation list on SharePointTo get the vendor created within the agreed TAT, to deactivate/reactivate as per process and within the agreed TATZero escalations due to miss out on TAT and miss out on policies.Maintain PSL for all suppliers for eProcurement countriesSystem Testing:Exploring the system at the maximum possibility and highlighting any system issues to theConcerned people (business, functional and technical team) and working towards resolving it.Perform UVT and PVT for the system changesOur Ideal CandidateGood understanding & experience of procurement processEffective presentation and communication skillsProblem solving ability,