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Product Support Specialist

2.00 to 5.00 Years   Chennai   29 Feb, 2020
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaSales / BDGeneral / Other Software
EmploymentTypeFull-time

Job Description

Position Purpose:

As part of ADP s Lifion programme, this position is a key member of the Customer Service Team providing technical & product support for ADP s next generation HCM products; The role is all about enabling our customers to be more efficient at work, by collaborating with them to understand their pain points and effectively communicating to the Lifion Product / Platform development teams for a timely resolution.

The ideal candidate should be a communication specialist who could interact with Clients, Lifion Development Teams, Architects and Implementation Specialists. They should have a persistent desire to keep up to date with changes in the product space and should be able to communicate fixes and functional changes to clients.

Key Responsibilities:

A Product Support Specialist:

  • Responds to telephone calls, emails and requests for technical support;
  • Identifies, researches, replicates and resolves technical issues in the area of system set up, product functionality, product enhancements and general client inquiries;
  • Documents, tracks and monitors reported problems to ensure our customers get the required support and a timely resolution;
  • Analyze complex client requirements for Payroll, Benefits, Time and Human Resource Policy & Procedures;
  • Use strong interpersonal skills and product knowledge to communicate with Customers and Lifion Development Teams discussing client needs and resolving issues;

Requirements:

  • Bachelor s degree
  • Strong communication skills (verbal and written)
  • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
  • Ability to apply critical thinking and a data- driven, analytical approach to decision- making and problem- solving
  • At least 2 years of Experience working in Customer Service Environment
  • Be a self- starter who can prioritize tasks and manage deadlines
  • Experience in domains HR, Payroll, Benefits and/or Time a plus
,

Keyskills :
customer relationsquality slatechnical support data qualitycustomer service management strong communication skillsstrong interpe

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