Production Service Manager Service Automation

Job Description

DescriptionKey Responsibilities:Overall process owner for automation strategy and execution within Production ManagementResponsible of IT Service Automation to reduce cost, reduce risk, improve efficiency and enable Service Management to keep up ever increasing volume of with fast pace of newer technologies due to agile and Next Gen ArchitectureDrive development of automation strategy in line with corporate standards and toolsDrive and implement rigorous quality standards for all aspects of the automation delivery from initial concept to final implementationContinually evolve the working practices within and services provided by Production Management (regionally and globally) to improve efficiency and productivityContinuous forward compatibility and acquisition of competency around automation, Artificial Intelligence, Robotics Process Automation, predictive analytics, etcDecision analytics and technology platforms to deliver immediate results and long - term business impactDevelop predictive models that will form the basis of information - driven strategies executed with respect to services provided by Production ManagementManage complex projects and large technology streamsImprove Management & People skillsBroaden understanding of the Business and Technology Infrastructure organizationIncrease exposure to senior managementIdentify opportunities and directly influence change on global levelBroaden understanding of Service Management in global organizationExposure to and use of new technologyQualificationsKnowledge / Experience: 10+ years progressive experience leading people / teams to include experience in an Operational or Customer Management role in a technology - oriented enterprise environmentOperational experience at a regional level in a complex / matrix organizationSuccessful experience managing the product life cycle, developing programs and framework required for the design of metrics, analytical tools, reporting for the identification of best practicesProven ability to develop and manage relationships at all levels Experience in advanced analytics including experimental design and predictive modeling Proven experience in process automation Experience in Robotic Process Automation and Artificial Intelligence technology platformsSkills:Fluent EnglishStrategic thinking and Thought LeadershipStrong analytical skills, strong problem solving skills and ability to logically break down tasks into smaller manageable parts Data miningStrong interpersonal skills, including strong verbal, written communication skills and excellent listening skills are requiredStrong individual with the ability to communicate and negotiate at all levelsAbility to influence peopleEffective meeting management, team management and organizational skillsExecutive Presentation skillsSuccessful experience evaluating processes and standards from a strategic perspectiveDemonstrated ability to coach and influence leadership in decision makingQualifications:Bachelor s degree or higherITIL Foundation certification is a must, Manager s certification will be an asset A strong understanding of the IT environment and related technology applications used in predictive modelling and process automationKnowledge of Robotic Process Automation and Artificial Intelligence technology platformsExceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experienceCompetencies:Ability to work under pressure, self - reliant, liable, well - organized and able to keep a number of activities in progress in parallel, balancing priorities as necessaryPositive can - do attitudeSelf - starter, takes ownership and accountability for assigned workAbility to identify and manage key risks and issuesAbility to identify, challenge and improve inefficienciesMethodical, attention to detail, strong analytical skillsAbility to interact with individuals on all organizational levelsEffective people management skills to include experience in the coaching and developing of other seasoned professionals, management of managersJob Category:TechnologySchedule:Full - timeEducation Level:Bachelors Degree,

Keyskills :
sales customerservice warranty spareparts productlifecycle managecomplexprojects peoplemanagementskills stronganalyticalskills stronginterpersonalskills lifecycle teammanagement problemsolving kshop