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Production Support Analyst

2.00 to 5.00 Years   Chennai   30 Dec, 2019
Wirecard Asia
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Duties and responsibilities:

Responsibilities

  • Collaborate with Client and Support team to ensure customer queries are duly addressed
  • Monitor application status performance and escalate issues to relevant stakeholders
  • Analyze functional and technical cases and provide a resolution in accordance with agreed customer metrics
  • Maintain status of problem resolution and stake holders on resolution status
  • Responsible to work with global business teams and SMEs to understand and analyze functional requirements
  • Prioritize and execute the operational tasks
  • Work in different shifts round the clock, 24X7
  • Provide adhoc support over the week-off
  • Provide service desk support for Incidents, service requests to all stakeholders
  • Extraction of relevant MIS
  • Document known issues solutions and ensures adequate internal communication of problem resolution
  • Responsible for monitoring, operating, managing, troubleshooting and restoring the service
  • 2-5 years of experience in L2 application/production support, backend operations for
  • Familiar with the fundamental principles of ITIL/SLA
  • Should have good verbal and written communication skills
  • Should have hands on working experience in Unix, MSSQL
  • Should have hands on working experience in Oracle 9i/10g/11g, MySQL
  • Ability to write and execute SQL queries to validate data
  • understanding of object-oriented programming, distributed systems, web technology and web protocols (HTTP, TCP/IP)
  • scripting knowledge of UNIX, PERL and PYTHON will be plus knowledge on JAVA, C and PRO*C will be a plus
  • BE/MCA or relevant technical discipline required
  • Preferably from Payment-Banking Industry
,

Keyskills :
sql unix productionsupport sqlserver sla objectorientedprogramming sqlqueries servicedesk backendoperations problemresolution workingexperience distributedsystems communicationskills writtencommunication internalcommunication functionalrequ

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