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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Sales / BD |
EmploymentType | Full-time |
Minimum 2 years of experience in similar process that is data entry and back office operations. Total Experience as per band. 1. Knowledge of US mortgage Servicing 2. Strong organizational and time management skills in a fast paced environment 3. Good customer service skills 4. Good knowledge of MS office PowerPoint and Excel Mandatory 5. Good client handling skills 6. People management skills - ability to train and motivate staff 7. Willingness to work in rotational shifts Mortgage Servicing Experience Total Experience as per band 1. Managing Daily Operations 2. Managing team of up to 15 resources 3. Team mentoring & coaching individual associates who may fall below desired performance 4. Monitoring and ensuring closure of daily/weekly and monthly deliverables 5. Managing SLA, Daily Reporting, Agents leave planning 6. Continuously contribute towards process improvement 7. Client engagement 8. Performance Review for the team members 9. Escalation Management Willing to work in shifts (US hours) WIPRO BPS Night Shift Immediate Joining, 1 Month 24X7, Leaves will be based in business/client requirement,
Keyskills :
peoplemanagementcustomerfocusslaclientengagementpowerpointtimemanagementenvironmentclienthandlingassociatesescalationmanagementservicingdataentrycustomerserviceskillsoperationsting