Program Manager Business Quality

Job Description

• The Program Manager Business Quality in Amazon Retail Systems group will be a part of the Technical operations team based out of Bangalore and will own a variety of function wide goals on process improvements, innovation, quality improvement & automation.
• The most important task of this team is to keep amazon prices competitive, correct, sharp & relevant. Amazon Worldwide scale makes the role challenging and exciting at the same time, as this team manages pricing risk at an individual product level for millions of products on a daily basis, for all countries where Amazon retails. Pricing team is evolving and needs to get smarter to scale its processes, analytics intelligence and end impact on Amazon worldwide pricing.
• He/she will be point of contact to the retail/3P teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams and senior leaders.
• The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned.
• The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. The ideal candidate actively seeks to understand Amazon s core business values and initiatives, and translates those into everyday practices.
• A highly complex and evolving quality management environment, needing independent decision making
• Global accountability and multi-faceted program ownership with a team of varied skills,
• A constant mix of both a) strategy b) execution focus c) stakeholder management
• Need to work on multiple high impact projects with competing priorities
• Individual contributor with large span of influence required
• Core Responsibilities and Key Performance Areas:
• Owns the output quality for processes and functions
• Analyzes defects and develops programs that fix root causes, escalating when required to drive closure
• Works with other support/tech/process excellence teams
• Reviews SOPs, processes, and tools to ensure that proactive changes have a positive impact on quality measures
• Responsible for owning special projects within the group
• Natural knack for delivering results and understanding a Retail business environment, where product pricing, revenue, cost & profit are an everyday topics
• Owns structured communication with all internal and external stakeholders
• Makes recommendations that are backed by sound rationale and relevant data
• Owns program-based communication to ensure all stakeholders are apprised of the progress, changes, expectations, and next steps
• Communicates seasonally to appraise the stakeholders of the shift in focus areas and priorities; calls out expectations
• Establishes & drives business communication, reviews with senior stakeholders, i.e., business teams, and other key stakeholders for the entire function
• Earns the trust of stakeholders through customer reviews, conference calls, dive transparency, and confidentiality are backed by sound rationale and relevant data
• Owns program-based communication to ensure all stakeholders are apprised of the progress, changes, expectations, and next steps
• Communicates seasonally to appraise the stakeholders of the shift in focus areas and priorities; calls out expectations
• Collaborates with virtual teams who may not necessarily be reporting directly and ensure that everyone is aligned to and working towards common goals
• Builds and scales process-related solutions that have metric impact through multiple projects and automation; drives adoption of solutions across teams
• Defines clear and detailed specifications for tool/feature changes and works with technology teams to prioritize effectively

• Graduate degree or higher (MBA preferable)
• A minimum of 10+ years (8+ years for Regular MBAs) of work experience, with at least 7 years of project/program management within a quality environment
• At least 7 Years of Experience in developing and using quality frameworks to drive improvements through the application of Lean and/or Six Sigma tools and concepts.
• Experience in defining metrics, establishing quality dashboards and implementing quality management systems.
• External market awareness, business analysis acumen, with substantive experience managing and measuring the success of a complex business area, exposure to recommending or executing game changer initiatives/projects.
• Operations acumen and passion, with experience in establishing, measuring, and meeting service level agreements, improving the availability, performance, and quality of systems, and managing complex on-the-fly business concerns.
• Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources.
• Outstanding attention to detail; Exceptional problem solving & analytical skills
• Ability to work effectively & independently in a fast-paced environment with tight deadlines
• Exposure to working with technology teams and solving operational issues using technology.
• Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
• Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.
• Excellent written and oral communication skills MBA from a premier B-school
• Master Black Belt Role / Certification

Keyskills :
agreementsleanoperationsnextqualitymanagementwebsupportjavastrategycommunicationapplicationtakeholderprojectbusinessprogramimprovement